Vera Civic: Terms of Service

Effective date: 1 November 2026 · Version: 1.0

Summary in plain words

Vera Civic ("Vera") helps you understand Nigerian law and civic life. It gives legal information, not legal advice. It is not a lawyer, and it can be wrong, so check the sources it shows you. Vera is not an emergency service: if you are in danger now, call 112. Today Vera is free to use without an account, and safety help is always free.

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1. Who we are and what these Terms cover

1.1 These Terms are an agreement between you and VERA CIVIC LIMITED, a private company limited by shares under the Companies and Allied Matters Act 2020, registration number RC 9669132, of 2 Cajeoleforo Street, Iju Ishaga, Lagos, Nigeria ("we", "us", "our"). "Vera Civic" is the name of our product.

1.2 These Terms cover the Vera Civic website at veracivic.com and everything you can do on it (together, "Vera").

1.3 By using Vera, you agree to these Terms. If you do not agree, please do not use Vera. You can always read our safety information without agreeing to anything (section 5).

1.4 Our Privacy Policy explains how we handle your personal data. Read it at veracivic.com/privacy.

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2. Vera gives legal information, not legal advice

2.1 Vera explains what Nigerian law says, in plain words. It points you to the laws, cases and official sources it relies on. That is legal information.

2.2 Vera does not give legal advice. It does not know every fact about your situation, and it does not apply the law to your case the way a lawyer would.

2.3 Vera's answers are not legal, medical, financial or other regulated professional advice.

2.4 Vera is not a lawyer or a law firm. Using Vera does not create a lawyer-client relationship. What you tell Vera is not protected by legal professional privilege.

2.5 Vera cannot act for you. It cannot represent you, file anything for you, or contact any person, court, regulator or government body for you.

2.6 For anything important, talk to a lawyer. That includes going to court, signing a contract, dealing with a regulator, a criminal matter, land, family or immigration matters, or anything with a deadline or a lot of money at stake.

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3. Vera can be wrong

3.1 Vera's answers are written with the help of artificial intelligence (AI) models run by other companies. Our Privacy Policy names them. AI can make mistakes. It can misread a law, miss a newer change, or sound more certain than the source allows.

3.2 Vera links to the sources it uses. Check those sources before you rely on an answer. If a source does not say what Vera says it does, trust the source, and please tell us (section 15).

3.3 Laws change. Vera's library may not yet include a new law, amendment, regulation or court decision. It may not cover every state or every regulator.

3.4 If Vera cannot find a source for something, it should say so. A missing answer does not mean there is no law on the point.

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4. Who can use Vera

4.1 Vera is for people aged 12 and over.

4.2 If you are under 18, you may use Vera only with your parent's or guardian's consent. Safety help is open to everyone.

4.3 People under 18 cannot buy paid plans. When paid plans launch, a parent or guardian would be the buyer.

4.4 Vera does not ask your age today and cannot check it.

4.5 Schools and Vera Classroom are coming later. These Terms do not cover them yet.

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5. Safety help and emergencies

5.1 Vera is not an emergency service. It cannot send help, call anyone for you, or tell anyone that you are in danger.

5.2 If you or someone else is in danger now, call 112. If you are outside Nigeria, call the emergency number of the country you are in.

5.3 Safety help is always free and open to everyone. You do not need an account. When Vera recognises that a message is about someone's safety, that message does not count towards any daily limit.

5.4 Our Safety page at veracivic.com/safety lists checked help lines in Nigeria and explains what Vera does when someone may be in danger.

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6. Using Vera today

6.1 No account is needed. Today you use Vera without an account. There is no sign-in, and there are no paid plans on sale.

6.2 Daily limits. To keep Vera working for everyone, there is a limit on how many questions you can ask in a day, and on how many you can send in a minute or an hour. There is also an overall daily limit across the whole service. If you reach a limit, Vera tells you, and you can try again later. These limits never apply to a message Vera recognises as a safety message.

6.3 Device code. Your browser keeps a random code for Vera so that the daily limit can be counted. Our Privacy Policy explains this.

6.4 Voice input is for adults. If you are under 18, please type instead. If you use the microphone, your recording is sent to our speech-to-text provider, Groq, to turn it into text.

6.5 Changes to features. We may change, add or remove features. Some features may be new and may change at short notice.

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7. Coming soon: accounts and paid plans

7.1 Accounts, sign-in and paid plans are not available yet. Before they launch, we will update these Terms and our Privacy Policy with the full details.

7.2 When it launches, Vera Plus will cost ₦13,500 a month, VAT included. The price shown at checkout is the price you pay.

7.3 When paid plans launch, these rules will apply:

• Refunds. You can ask for a refund within 14 days of a charge. You get it only if you used no paid feature in that period. We pay refunds within 10 working days.
• Your consumer rights. Nothing in these Terms takes away any right you have under the Federal Competition and Consumer Protection Act 2018 or any other law that protects consumers.
• Price changes. We will tell you at least 30 days before a price change or a change to paid terms applies to you. You can cancel before it applies.
• Failed payments. If a renewal payment fails, we will try again up to 3 times over 7 days. If it still fails, your account moves to the free service.
• Under 18s. People under 18 cannot buy a paid plan (section 4.3).

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8. What you send to Vera

8.1 You keep any rights you have in what you type or say to Vera.

8.2 You allow us to use what you send only to run Vera for you, keep it working and keep it safe, as our Privacy Policy explains.

8.3 Vera is built to treat what you send as a question to answer, not as instructions that change its rules.

8.4 Please do not send other people's personal details unless you need to and have the right to.

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9. What Vera writes for you

9.1 You can use Vera's answers for any lawful purpose. We do not claim ownership of them.

9.2 Answers may not be unique. Vera may give other people similar answers.

9.3 Answers can quote short passages from other sources. Those passages still belong to their owners.

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10. Sources and other people's content

10.1 Vera relies on Nigerian laws, court decisions, official publications and other sources. Their content belongs to their owners. A link or a quote does not mean the owner supports Vera.

10.2 Vera's crawler identifies itself and follows the rules websites publish for automated readers (robots.txt). We do not get around paywalls, logins or bot protection.

10.3 If you own content and object to how Vera uses it, email us (section 15). We will look into it.

10.4 Vera links to websites we do not control. We are not responsible for their content or availability.

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11. Acceptable use

11.1 You must not use Vera to:

(a) break the law, or help anyone else break it;

(b) harass, threaten, bully, defame or abuse anyone;

(c) harm a child in any way;

(d) pretend to be another person or organisation;

(e) try to get other people's data or conversations;

(f) attack, probe or overload Vera, or get around its security;

(g) copy Vera's content in bulk, scrape it, or use automated tools on it without our written agreement;

(h) get around Vera's limits, for example by rotating devices or addresses;

(i) try to make Vera ignore its rules, including by hiding instructions in your messages;

(j) send viruses or harmful code; or

(k) present Vera's answers as advice from a lawyer, or present Vera as a lawyer.

11.2 Some of these acts may also be crimes under Nigerian law.

11.3 If you break this section, we may block or limit your use of Vera. We may report illegal activity to the authorities where the law requires or allows it.

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12. Our rights in Vera

12.1 We, or our licensors, own Vera: its software, design, brand, the "Vera" and "Vera Civic" names and logos, and the content Vera writes for its own pages. You may use Vera as these Terms allow.

12.2 If you send us ideas or feedback, we may use them without paying you.

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13. Our responsibility to you

13.1 We provide Vera with reasonable care and skill.

13.2 We cannot promise that Vera will always be available, fast or free of errors. We may need to pause it for maintenance or because of problems with our providers. We will try to keep safety information available.

13.3 Vera gives legal information, not advice (section 2), and it can be wrong (section 3). So we are not responsible for loss that comes from relying on Vera without checking its sources, or without getting professional advice where that was reasonable.

13.4 We are not responsible for loss we could not reasonably have foreseen, or for loss caused by events outside our reasonable control.

13.5 Nothing in these Terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, gross negligence or intentional misconduct, or for anything else the law does not let us limit. That includes your rights under the Federal Competition and Consumer Protection Act 2018 and the Nigeria Data Protection Act 2023.

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14. Complaints, governing law and courts

14.1 Talk to us first if you can. Email us (section 15). We will acknowledge your complaint within 2 working days and answer it within 14 days.

14.2 Every route stays open. Nothing in these Terms stops you from taking a complaint straight to the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission or any other regulator, or to a Nigerian court.

14.3 These Terms are governed by the laws of the Federal Republic of Nigeria.

14.4 The courts of Nigeria have jurisdiction over any dispute about these Terms or Vera.

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15. Contact us

VERA CIVIC LIMITED, 2 Cajeoleforo Street, Iju Ishaga, Lagos, Nigeria.

Email: support@veracivic.com, for support, privacy requests, complaints and safety questions.

Email is not an emergency line. If you are in danger now, call 112.

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16. Changes to these Terms

16.1 We may update these Terms. The date of the latest version is shown at the top.

16.2 We will post the new Terms on veracivic.com. Where a change matters, we will also show a notice on the site.

16.3 We will give at least 30 days' notice before a change to prices or paid terms applies to you (section 7.3).

16.4 If you keep using Vera after a change applies, the new Terms apply to you.

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17. General

17.1 These Terms and the Privacy Policy are the whole agreement between you and us about Vera.

17.2 If a court finds part of these Terms invalid, the rest stays in force.

17.3 If we do not enforce a right straight away, we can still enforce it later.

17.4 These Terms are written in English.