Safety

Effective date:: 1 November 2026

This page is in English. The English version is the one that applies.

On this page

Summary in plain words
1. If you are in danger now
2. If you need to talk to someone
3. What Vera does
4. What Vera can't do
5. For children and young people
6. Getting help for someone else
7. Other help lines in Nigeria
8. How we handle safety messages
9. Contact

Effective date: 1 November 2026 · Version: 1.0

Summary in plain words

Vera is a guide to Nigerian law and civic life. Sometimes people come to Vera when they are scared or in danger. Vera is not an emergency service, and it cannot call anyone for you. If you are in danger now, call 112. Safety help on Vera is always free and needs no account.

1. If you are in danger now

Call 112. It is Nigeria's free national emergency line.

If you can, move somewhere safer or close to people you trust.

Vera is not an emergency service. It cannot call anyone for you.

2. If you need to talk to someone

She Writes Woman mental-health helpline: 0800 800 2000. It is free and open 24/7, and you need no call credit. Trained counsellors answer. Anyone anywhere in Nigeria can call. Website: shewriteswoman.org

If your life or someone else's life is in danger right now, call 112.

3. What Vera does

Safety help is always free.
You don't need an account. Vera has no sign-in today, and safety help will never need one.
Safety messages are not counted. When Vera recognises that a message is about someone's safety, it does not count towards your daily limit.
Vera is built to put help first. When Vera sees that someone may be in immediate danger, it is built to give 112 and checked help services in Nigeria. If a child may be getting hurt, it is built to include NAPTIP.
Vera only gives numbers we have checked. Vera is instructed never to guess or make up a phone number. If a number in an answer cannot be matched to our checked records, Vera adds a warning to check it. If Vera has no checked number for your situation, it should tell you so and give you 112.
Not every hard topic is an emergency. If you tell Vera about something painful that is over now, Vera is built to answer with care. It offers help gently and does not push emergency numbers at you.
Our help lines are for Nigeria. If you are outside Nigeria, call the emergency number of the country you are in.

4. What Vera can't do

Vera is not an emergency service.
It can't call anyone. It cannot call the police, an ambulance, or anyone else for you.
It can't see where you are. It does not use your phone's location. It only knows a place if you tell it.
It can't see what happens to you. Vera does not know what happens after you close the chat. It will not know if you are safe unless you tell it.
It can make mistakes. It is a computer program, and it may not recognise every message about danger. Please check important things with a person you trust.

If you are in danger now, call 112.

5. For children and young people

If someone is hurting you, it is not your fault. You deserve to be safe.

Tell a trusted adult. Choose someone who is not part of what is happening to you. This could be a teacher, a school counsellor, a relative or a religious leader.
You can report to NAPTIP. Call NAPTIP free on 0800CALLNAPTIP (0800 2255 627874). From an MTN line you can also dial the short code 627. Or call 0703 000 0203.
Cece Yara child helpline. If you have been sexually abused, or you are at risk, call 0800 800 8001. It is free for children and open 24/7. An adult calling for a child should use 0700 700 7001 (a paid line).
If you are in danger now, call 112.
Vera may gently ask if you are under 18. It keeps helping you while it asks. You do not have to answer first.

6. Getting help for someone else

If someone is hurt, has collapsed or is not breathing, call 112 now.
If you are worried about a child, you can report to NAPTIP. Call NAPTIP free on 0800CALLNAPTIP (0800 2255 627874). From an MTN line you can also dial the short code 627. Or call 0703 000 0203.
Vera can help you understand the law and your options. Tell Vera what is happening to the person. It can point you to checked services in Nigeria.
Think about safety first. Don't do anything that could put you or the other person in more danger.
Vera cannot contact the person, or anyone else, for you.

7. Other help lines in Nigeria

These services can help with violence, abuse and sexual assault. You can check each number on the service's own website before you call.

Lagos State Domestic and Sexual Violence Agency (DSVA): 0800 033 3333. For domestic and sexual violence in Lagos State. Free and confidential. Open 24/7. Website: lagosdsva.org
Mirabel Centre: 0815 577 0000 or 0701 349 1769. Free medical care and counselling after rape or sexual assault, and help reporting it to the police. Based at LASUTH, Ikeja, Lagos. Website: mirabelcentre.org
WARIF (Women at Risk International Foundation): 0800 921 0009. A free, confidential helpline for survivors of rape and sexual violence. Open 24/7. Based in Yaba, Lagos. Website: warifng.org
FIDA Nigeria (women lawyers): +234 708 849 6115. Free legal help and counselling for women and children. Website: fida.org.ng
WRAPA: 0818 869 9961. Free legal aid and counselling for women. Office in Utako, Abuja. Website: wrapanigeria.org
Cece Yara child helpline: 0800 800 8001, free for children, open 24/7. Adults calling for a child: 0700 700 7001 (a paid line). Website: ceceyara.org

If you are in danger now, call 112.

8. How we handle safety messages

Vera checks each message for signs of danger. It uses a list of warning words and phrases, for example about violence, abuse, self-harm or a medical emergency.
Vera's answer is written by an AI model, like any other answer. Our Privacy Policy names the AI companies we use.
Your message is part of your chat, like any other message you send to Vera. Our Privacy Policy explains how chats are kept: veracivic.com/privacy

9. Contact

Vera Civic is run by VERA CIVIC LIMITED. If you have a question about safety on Vera, email support@veracivic.com. Email is not an emergency line. If you are in danger now, call 112.

Safety

Effective date:: 1 November 2026

This page is in English. The English version is the one that applies.

On this page

Summary in plain words
1. If you are in danger now
2. If you need to talk to someone
3. What Vera does
4. What Vera can't do
5. For children and young people
6. Getting help for someone else
7. Other help lines in Nigeria
8. How we handle safety messages
9. Contact

Effective date: 1 November 2026 · Version: 1.0

Summary in plain words

1. If you are in danger now

Call 112. It is Nigeria's free national emergency line.

If you can, move somewhere safer or close to people you trust.

Vera is not an emergency service. It cannot call anyone for you.

2. If you need to talk to someone

If your life or someone else's life is in danger right now, call 112.

3. What Vera does

Safety help is always free.
You don't need an account. Vera has no sign-in today, and safety help will never need one.
Safety messages are not counted. When Vera recognises that a message is about someone's safety, it does not count towards your daily limit.
Vera is built to put help first. When Vera sees that someone may be in immediate danger, it is built to give 112 and checked help services in Nigeria. If a child may be getting hurt, it is built to include NAPTIP.
Vera only gives numbers we have checked. Vera is instructed never to guess or make up a phone number. If a number in an answer cannot be matched to our checked records, Vera adds a warning to check it. If Vera has no checked number for your situation, it should tell you so and give you 112.
Not every hard topic is an emergency. If you tell Vera about something painful that is over now, Vera is built to answer with care. It offers help gently and does not push emergency numbers at you.
Our help lines are for Nigeria. If you are outside Nigeria, call the emergency number of the country you are in.

4. What Vera can't do

Vera is not an emergency service.
It can't call anyone. It cannot call the police, an ambulance, or anyone else for you.
It can't see where you are. It does not use your phone's location. It only knows a place if you tell it.
It can't see what happens to you. Vera does not know what happens after you close the chat. It will not know if you are safe unless you tell it.
It can make mistakes. It is a computer program, and it may not recognise every message about danger. Please check important things with a person you trust.

If you are in danger now, call 112.

5. For children and young people

If someone is hurting you, it is not your fault. You deserve to be safe.

Tell a trusted adult. Choose someone who is not part of what is happening to you. This could be a teacher, a school counsellor, a relative or a religious leader.
You can report to NAPTIP. Call NAPTIP free on 0800CALLNAPTIP (0800 2255 627874). From an MTN line you can also dial the short code 627. Or call 0703 000 0203.
Cece Yara child helpline. If you have been sexually abused, or you are at risk, call 0800 800 8001. It is free for children and open 24/7. An adult calling for a child should use 0700 700 7001 (a paid line).
If you are in danger now, call 112.
Vera may gently ask if you are under 18. It keeps helping you while it asks. You do not have to answer first.

6. Getting help for someone else

If someone is hurt, has collapsed or is not breathing, call 112 now.
If you are worried about a child, you can report to NAPTIP. Call NAPTIP free on 0800CALLNAPTIP (0800 2255 627874). From an MTN line you can also dial the short code 627. Or call 0703 000 0203.
Vera can help you understand the law and your options. Tell Vera what is happening to the person. It can point you to checked services in Nigeria.
Think about safety first. Don't do anything that could put you or the other person in more danger.
Vera cannot contact the person, or anyone else, for you.

7. Other help lines in Nigeria

These services can help with violence, abuse and sexual assault. You can check each number on the service's own website before you call.

Lagos State Domestic and Sexual Violence Agency (DSVA): 0800 033 3333. For domestic and sexual violence in Lagos State. Free and confidential. Open 24/7. Website: lagosdsva.org
Mirabel Centre: 0815 577 0000 or 0701 349 1769. Free medical care and counselling after rape or sexual assault, and help reporting it to the police. Based at LASUTH, Ikeja, Lagos. Website: mirabelcentre.org
WARIF (Women at Risk International Foundation): 0800 921 0009. A free, confidential helpline for survivors of rape and sexual violence. Open 24/7. Based in Yaba, Lagos. Website: warifng.org
FIDA Nigeria (women lawyers): +234 708 849 6115. Free legal help and counselling for women and children. Website: fida.org.ng
WRAPA: 0818 869 9961. Free legal aid and counselling for women. Office in Utako, Abuja. Website: wrapanigeria.org
Cece Yara child helpline: 0800 800 8001, free for children, open 24/7. Adults calling for a child: 0700 700 7001 (a paid line). Website: ceceyara.org

If you are in danger now, call 112.

8. How we handle safety messages

Vera checks each message for signs of danger. It uses a list of warning words and phrases, for example about violence, abuse, self-harm or a medical emergency.
Vera's answer is written by an AI model, like any other answer. Our Privacy Policy names the AI companies we use.
Your message is part of your chat, like any other message you send to Vera. Our Privacy Policy explains how chats are kept: veracivic.com/privacy

9. Contact

Vera Civic is run by VERA CIVIC LIMITED. If you have a question about safety on Vera, email support@veracivic.com. Email is not an emergency line. If you are in danger now, call 112.